FAQ

Office World prides itself on its ability to assist its customers with many different tools to keep their cash registers or point of sale systems operational.

Here are some quick fixes to simple problems.

CASIO CASH REGISTERS

CASIO TE100 TKT200 TE2000 TE4000 TEM80 Thermal Printers

CASIO TK3200 Dot Matrix Printers 130CR Drum Printer

Q. I have just replaced my paper roll in my thermal printer and now its not printing.

A. Check that the paper roll is not in upside down. The paper should be coming from the bottom of the roll. Also check to see that it is thermal paper you are putting into the register.

Q. How do I change the time.

A. On most Casio cash registers turn the key to program. Enter the time in 24 hour format (HHMM) and press the multiply button.

Q. ERROR CODE 01

A. Means that the key has been turned before an operation has been completed. Turn the key to where the error noise stops(other than the off position) and press the subtotal button. (or press the Cash Button if in Reg or Refund modes).

Q. PRINTER LID ERROR

A. Open printer cover lid and relaod the paper roll. Press firmly down on the paper guide assembly where it states press here. This will ensure the guide is locked down. Now replace the printer cover.

Q. ERROR PAPER END OR PRINTER NOT PRINTING OUT PAPER

A. This usually means that you will need to put a roll of paper into the cash register.

Q. ERROR R/J PRINTER OR ERROR 15

A. This usually means you have a paper jam. Try removing the jam yourself. If you can remove the jam then do so. Please ensure the cash register is turned off before you try anything. Once you have removed the jam put the register back together and turn it on again. If you have no success please call our office on 03 9817 6082.

Q. RECEIPTS NOT PRINTING OUT

A. Check to see that the receipt switch is turned on.

Q. ERROR 36 OR CONDIMENT.

A. This usually occurs after someone has been programming the register. Turn the key to program enter 3 and press the subtotal button. This will put you into Program 3. Enter 1066 and press the subtotal button. Enter 0 and press all the PLU (product) buttons. Then press subtotal and turn the key back to Register position.

CASIO QT6000 CASH REGISTER

Simple problem rectifications

Clearing a machine Lockup (Flag Clear)

1. Turn the register on/off switch to Off. (The switch is located under a flap on the left hand side of the register above the adjusting knob.)

2. Hold down the display on button. Located on the front right hand side of the display. Turn the Register On/Off switch on while holding the display button down.

3. Release your finger from thedisplay on/off button when tone is heard.

4. The display will come on and you will see FC in the right hand display and an OK button. When you see the OK button. Press it.

5. The register will now start its routine of configuring. After a minute or so you will see a screen with Flag Clear highlighted. Press the YES button when this appears.

6. The register will now be ready for you to sign on and use. The receipt will now be turned on, so if you do not require the receipt all the time then turn the receipt off by pressing the receipt on/off button.

BUSY TABLE RESET

1. PRESS THE MODE BUTTON NOW PRESS MANAGER BUTTON

2. ENTER 4 AND PRESS THE YES BUTTON (BUSY RESET)

3. ENTER THE BUSY TABLE NUMBER AND PRESS THE YES BUTTON TWICE

4. WHEN NORMAL END APPEARS ON THE SCREEN. PRESS THE ESC. BUTTON.

5. PRESS THE MODE BUTTON THEN PRESS REG MODE BUTTON.

6. SIGN OFF MANAGER BY PRESSING 0 THEN SIGN ON BUTTON.

7. NOW SIGN ON AS NORMAL AND CONTINUE TRADING.

TABLE OCCUPIED

ENTER TABLE NUMBER ONLY AND PRESS THE GUEST RECEIPT/PRINT BILL BUTTON
THIS WILL CLEAR TABLE FOR USE
CARRY ON WITH TRANSACTION.

Last modified: 02/06/08